Help with Listed.co.nz

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Frequently Asked Questions (FAQs)

General Questions

What is Listed.co.nz?

Listed.co.nz is a revolutionary private sale platform, bringing real estate transactions into the digital age. We are the most advanced private property sales website in NZ, allowing you to sell your home completely FREE!

How do you make money if I can sell for free?

The most important point is ... we don’t make money at your expense! We are a ‘freemium’ service offering a full, basic level of our services totally FREE! We only charge if you decide to upgrade to a featured listing or if you order a service through Listed.co.nz, we then take a small fee on the sale from the service provider.

What is the difference between a 'basic' and a 'featured' listing?

A 'basic' listing is totally FREE! This means your property is advertised on our website, you will have access to our 'Viewings Organiser' tool, a secure private messaging system for discussion with potential buyers and a platform for negotiating the terms of sale.

A 'featured' listing, means the same advertising and tools as a basic listing, but we make sure there is greater visibility for your listing by appearing first in the search results in your area, with a featured background and border as well as appearing randomly on our homepage featured banner!

For more information regarding our standard services, please visit our 'Pricing' page.

Is your fee added onto the price of the service?

No. Our fee is paid by the service provider, not by you! Generally, you will receive any service you order through our site at a price the same or less than if you went through a service provider directly.

What do you mean ‘no commission’?

We don’t take any traditional real estate agency commission from you when you sell your home. In the digital age, we think having a third party take commission from you to find a buyer, is an outdated business model. Listed.co.nz is a platform directly linking buyers and sellers, therefore no commission from your property sale is necessary! If you use our service providers to help see your private sale through to completion, we take a small fee from them- not you!

What do you mean ‘no hidden fees’?

All of the services offered through Listed.co.nz are priced individually- we don't offer expensive marketing 'packages'! Our services are sold individually, enabling you to use only those you need to help you to complete your private property sale. Generally you will receive any service you order through our site at a price the same or less than if you went through a service provider directly.

Why should I use your services instead of finding a service provider myself?

We spend our time negotiating the price of these services for you, by using the potential buying power of our community. We find the best suppliers and get you the best price! The services available at Listed.co.nz will generally cost the same or less than you can find them for yourself ...and you can order them all at the click of a button, saving you time and money!

For more information regarding the services we offer, please visit our 'Pricing' page.

What makes Listed.co.nz different from other real estate listing websites?

Listed.co.nz offers a number of unique tools that we provide completely free, to help you navigate the private sale and purchase process. From helping to organise viewing times, to secure private messaging, to making/receiving and negotiating offers in the form of an expression of interest ...we believe our tools set us apart from the rest- and the best part is they can be used for FREE!

Where can I find more information about buying or selling a house?

For more information about buying or selling property, check out 'Guiding kiwis through home buying and selling' from the Real Estate Authority, at www.settled.govt.nz

What is my 'Control Panel'?

The 'Control Panel' is like your dashboard. It is where you can access your profile (to up-date contact details, change password etc.), view and manage your listings, (edit or upgrade them, manage you viewing times, as well as request add-on services, such as ordering a road sign) if you are selling. Or, if you are looking to buy, your control panel is where you will find your saved 'Favourite' properties and be able to access information about your upcoming viewings!

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Selling

Do I need to sign a contract with Listed.co.nz?

No! We don't lock you into any contracts! Just create an account and you’re ready to go! This is subject to our Terms of use.

Can I list with an agent as well as Listed.co.nz?

Yes! We don’t lock you into any contracts- however if you are with an agency as well, you will need to ensure you have a 'General Agency Agreement'- otherwise you may end up having to pay the agency commission, even if you find a buyer though Listed.co.nz.

There are two main types of agreements when selling with a real estate agency.

A 'General Agency Agreement' allows you to employ multiple agencies to market the same property. You will only be required to pay commission to the agency that successfully sells your property.

A 'Sole Agency Agreement' gives only that agency the right to market and sell your property for the duration specified in the agreement. You cannot sell the house privately or employ another agency.

What are the advantages of selling privately?

The main advantage of selling privately is to save thousands of dollars on the cost of the traditional real estate agent commission! You will also save the cost of expensive real estate advertising packages that don’t always suit your individual needs, and are often not necessary for a sale. Selling through Listed.co.nz, you will have flexibility and control over your individual marketing needs, your viewing times and the platform to communicate and negotiate directly with potential buyers. No expensive third party necessary!

Can I use my own solicitor?

Yes! Our platform will help you agree the terms of sale ready for your solicitor to step in and generate the Purchase and Sale Agreement. Once an expression of interest (EOI)/offer has been accepted (in principle) and terms of sale have been agreed (in principle), Listed.co.nz will prompt you to enter in your solicitors details or if you don’t have your own solicitor you are welcome to select one of our trusted partners. You must use a solicitor to ensure you have adequate legal representation when purchasing real estate.

What are my legal obligations as a private seller?

You are legally obliged to disclose any information about the property that you are aware of, to potential buyers. If you fail to disclose any information about the property, you may be in breach of the terms of your agreement, the sale may fall through, or the buyer may take legal action. You do not have to advertise this information as part of your listing, but potential buyers making an expression of interest (EOI)/offer, need to be informed.

Some examples of information you are legally obliged to share include:

  • Issues with weather-tightness
  • Boundary Issues
  • Un-consented alterations to the property
  • Proposed developments and their impacts
  • Confirmed methamphetamine contamination

Should I include a LIM report in my listing?

While not required, we definitely suggest you include a recent LIM report. It provides buyers with confidence in you when viewing your listing. It will save both parties time, not having to add it as a 'subject to LIM report' condition when putting in an offer.

Where can I find more information on selling my home privately?

For more information on selling privately, check out 'Selling Privately' from the Real Estate Authority at www.settled.govt.nz/selling-a-home/selling-your-property/selling-privately/

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Buying

Why do some listings not have a phone number or email address for the seller?

Whether buying or selling, you do NOT have to publish your personal contact details if you don't want to. Listed.co.nz provides a secure private messaging system for buyers and sellers to use to communicate if they choose not to make personal contact details public.

What is an Expression of Interest (EOI)?

An Expression of Interest (EOI) is used by Listed.co.nz, to ensure safe discussion and negotiation around property sale, without it being legally binding until the terms of sale have been agreed (in principle) and the sellers had their solicitors draw up an 'Agreement for Sale and Purchase of Real Estate', and it has been signed by both parties.

Is my Expression of Interest (EOI)/Offer through Listed.co.nz legally binding?

No. When you make an EOI/offer through Listed.co.nz you are actually submitting an ‘Expression of Interest’ (EOI). Once you have submitted an EOI, the seller is able to contact you so you can both negotiate the terms of sale. Once agreed, the terms are sent to your solicitors, for an 'Agreement for Sale and Purchase of Real Estate' to be drafted, which once signed, creates a legally binding contract.

Do I have to make an Expression of Interest (EOI)/Offer through Listed.co.nz?

Listed.co.nz does not restrict buyers or sellers from making or accepting an EOI/offer from outside the platform, however we encourage buyers and sellers to use the 'Make an Offer' tool. This is because it is free and is specifically designed to help both buyers and sellers agree all the terms of sale that are required in an 'Agreement for Purchase and Sale of Real Estate'. Agreeing these terms beforehand, makes things quicker and easier for your solicitor, hopefully saving you both time and money! It also helps keep our system up to date and avoid dead listings from wasting peoples time.

Is it safe to download files from Listed.co.nz?

Every file that gets uploaded to our servers is subject to virus scanning from over 50 different antivirus engines. We also limit the file extensions to allow only the types of files required.

For more information on buying privately visit the Real Estate Authority website guide at www.settled.govt.nz/buying-a-home/finding-a-property/buying-with-an-agent-or-privately/

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Creating a listing

I’ve decided to sell my house privately. What are the steps?

Take a look at our 'How We Work for Sellers' page, this will give you an overview of the process as well as provide you with links to the relevant pages to get you started.

Why do I need to enter my address?

Our system is automated in a number of ways. We need your property’s address so we can retrieve the relevant information from various data sources about your property. This saves you time having to enter in the data manually. It will also create a map featuring your property on your listing.

Why do I have to select my title number?

We have integrated our system with Land Information New Zealand’s Data Services (LINZ) in order to retrieve relevant information pertaining to your property. Some of this information is used to auto-populate some fields on your listing such as 'land area'. This information is also required by your solicitor in order to draw up an Agreement for Sale and Purchase of Real Estate.

Why can't Listed.co.nz find my Property Title Number for me?

Unfortunately, NZ postal addresses and LINZ title numbers can be assigned to different land parcels and don’t always match up accurately. This means we will need you to verify the correct title number for your property, before your solicitor is able to draw up a Sale and Purchase Agreement.

Where can I find my Property Title Number?

Your Property Title Number can usually be found on the Sale and Purchase Agreement from when you purchased the house, or often there will be a document called the Certificate of Title. Depending on your local council, it can be found on their website as well as a rates bill or a recent council valuation notice.

Can I skip the title number step?

Yes. You can skip this step when creating your listing, however this means our system will be unable to automatically populate some of the data fields on your listing. Your Property Title Number will need to be provided to your solicitor however, as it is necessary in order for a Sale and Purchase Agreement to be produced.

Can I choose not to display my phone number or email address?

Whether buying or selling, you do NOT have to publish your personal contact details if you don't want to. Listed.co.nz provides a secure private messaging system for buyers and sellers to use to communicate if they choose not to make their personal contact details public. Not displaying your contact details can also help prevent cold calls from undesirables.

I have a feature I would like to add to my listing, but I cant see where to add it?

We are always happy to add to our website and make Listed.co.nz a better user experience! Let us know via the contact form if you feel something is missing and we can add it for you.

What is the difference between a chattel and a fixture?

A chattel is an item that is not permanently fixed to the property but may be sold with the property for example, a stove, curtains or easily removable light fittings. These are different to fixtures which are attached to the property like doors or windows which are generally included in the sale.

What chattels are normally sold with a property?

By default, we have selected for you ‘stove, fixed floor coverings, blinds, curtains and light fittings’ as these are common items that are sold with the property. You can unselect any of these if you do not wish to include them in the sale.

Can I add my own chattel?

Yes! You can remove or include any chattels you wish to as part of the sale e.g. dishwasher, heat pump, TV aerial, spa pool, garden shed etc…

How many images can I upload?

You can upload a maximum of 20 images for free.

How many documents can I upload?

We limit the number of documents to 10 per listing. If you need to add more documents, please contact us via the contact page, or email us at info@listed.co.nz to discuss.

What file types are allowed?

Currently we allow the following file types to be uploaded: .txt, .pdf, .doc, .docx, .xls, .xlsx, .png, .jpg, .jpeg, .gif, .csv.

Do I have to purchase add-on/services during the listing?

No. You can always order an additional services, such as a roadside sign, after you have created your listing through your control panel by selecting 'Edit Property' on the property the service is for and heading to the 'Add-ons' Tab.

Can I upgrade to a 'feature' listing later?

Yes. You can upgrade your listing to a featured listing any time. To do this, edit your listing through your control panel by selecting 'Edit Property' on the property the service is for and heading to the 'Add-ons' Tab.

Can I save my listing as a draft and finish it later?

Yes. We automatically save most of your progress as you create your listing, but at any time you can click the ‘Save Draft’ button.

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Making an offer (Expression of Interest)

Is an Expression of Interest (EOI), or Offer, through Listed.co.nz legally binding?

No. By submitting an Expression of Interest (EOI)/Offer through Listed.co.nz you are expressing your interest in the purchase of the property. The seller is then able to contact you via our secure messaging system, for you both to negotiate the terms of sale. This is an invitation to treat only and is not intended to be legally binding on either party. Once agreed (in principle), the terms of sale are sent to your respective solicitors, from which an 'Agreement for Sale and Purchase of Real Estate' can be drafted. Only once this is signed by both parties, the sale will become legally binding.

What is an Expression of Interest (EOI)?

An 'Expression of Interest', or 'EOI' is a non-binding offer to show your interest in purchasing the property, to the seller. By submitting an EOI, via our 'Make an Offer' tool, you are able to discuss your interest with the seller and negotiate the terms of sale, without it being legally binding.

How do I make an Expression of Interest (EOI)?

You can formulate your EOI through our 'Make an Offer' tool. We use an EOI as a way to introduce your interest to the seller, and begin discussion and negotiation around the terms of sale. Once these terms have been agreed by both parties, this information is passed onto your respective solicitors to draft into an Agreement for Sale and Purchase of Real Estate to be signed by both parties.

Do I have to make an Expression of Interest (EOI)/Offer through Listed.co.nz?

Listed.co.nz does not restrict buyers or sellers from making or accepting an EOI/offer from outside the platform, however we encourage buyers and sellers to use the 'Make an Offer' tool. This is because it is free and is specifically designed to help both buyers and sellers agree all the terms of sale that are required in an 'Agreement for Purchase and Sale of Real Estate'. Agreeing these terms beforehand, make things quicker and easier for your solicitor, hopefully saving you both time and money! It also helps keep our system up to date and avoid dead listings wasting peoples time.

What happens when I make an Expression of Interest (EOI)/Offer through Listed.co.nz?

By completing the 'Make an Offer' form, you are submitting an Expression of Interest (EOI) to the seller. The seller is then able to contact you through our secure messaging system to further discuss and negotiate terms of sale.

Can I submit an Expression of Interest (EOI)/Offer on a property that is 'Under negotiation' or ‘Under Offer’?

Yes. Unless the property is listed as 'Sold - STC' (Subject to Contract) or 'Sold', you are still able to submit an EOI/Offer to the seller through Listed.co.nz.

What does 'Under Negotiation' mean?

'Under Negotiation' means the property has an active Expression of Interest (EOI) submitted and being reviewed by the Seller.

What does 'Under Offer' mean?

'Under-Offer' means that the seller has accepted (in principle) a prospective buyers EOI. This should be getting drafted into an 'Agreement for Sale and Purchase of Real Estate' ready to be signed, however we allow you to still submit your interest as at this point as there is still nothing legally binding signed. The seller may decided to progress with more than 1 EOI so that they can have a backup option in case their first choice falls through.

What does 'Under Offer' mean?

Sold - STC means that the seller has signed an 'Agreement for Sale and Purchase of Real Estate' for this property, however the conditions and/or settlement date are yet to be met.

Can I put in an Offer in on property that is ‘Sold- STC’?

No. This property has now been marked as having had an 'Agreement for sale and purchase' drafted and signed by both parties. If conditions fail to be met or the sale is not completed for any other reason, the property may go back on the market at which time you may then put in an EOI/offer.

What is the difference between a ‘Contact Person’ and ‘Proposed Owner’?

The Contact Person is who is submitting the Expression of Interest (EOI)/offer. This person can be different to who will end up owning the property, for example if you were to buy a property on behalf of your child or company. The Proposed Owners section is where you should enter the names you wish to appear in the Land Registry as the title owners of the property.

What conditions should I include in my Expression of Interest (EOI)/Offer?

Some conditions may be required by your bank or finance lender if you are using a mortgage for your purchase. Other conditions you may feel are important to you are meth testing, or a builders report. Some of these conditions are able to be selected, or there is space for you to write in your own conditions. Remember, the less conditions there are the more appealing the offer may be to the seller.

What do 'Conditional' and 'Unconditional' mean when submitting an Expression of Interest (EOI)/Offer)?

A Conditional EOI/offer, means there are certain conditions that need to be met before you will commit to the purchase, for example you would place a ‘conditional’ offer, if you want to have a building inspection completed on the property before committing to the purchase. If the building report was satisfactory, the condition has been met, and the offer will then go ‘unconditional’, if it wasn't then at that point you could walk away from the deal without loosing your deposit. Other conditions could be 'subject to finance, 'pending methamphetamine testing' etc.

Alternatively, you can submit an ‘unconditional’ EOI/offer. This means there are no conditions that need to be met. It is not recommended to select this option unless you do not require finance, have done your due diligence and are 100% confident that the property has no undesirable attributes that you may not be aware of.

What deposit amount should I select?

Typically a deposit of 10% is offered, however this is negotiable between the buyer and seller.

Why does it say ‘inclusive of GST (if any)’ next to the Expression of Interest (EOI)/Offer amount?

This is because the seller has selected to sell the property on an ‘inclusive of GST (if any)’ basis. This means the EOI/offer amount you are submitting on the property includes any GST if any is required to be paid. There is no additional GST you may be liable for. Your EOI/offer is the amount you will pay.

For more information regarding GST and buying or selling property, check the IRD 'Property' pages at http://www.ird.govt.nz/property/ or speak to you accountant or legal advisor.

Can I send the seller a message along with my Expression of Interest (EOI)/Offer?

Yes. We have built into the EOI/offer process, a secure private messaging system in order to encourage questions, discussion and negotiation between buyers and sellers directly.

I have received a 'Counter-Offer' to my Expression of Interest (EOI)/Offer, what does this mean?

If you have received a 'Counter-Offer' you will now have the option to 'Accept (in principle)', 'Counter-Offer', or 'Decline'. You do not have to make a decision straight away and you may wish to contact the seller through the secure messaging system to discuss the EOI/offer further.

What happens if my Expression of Interest (EOI)/Offer is declined?

Most of the time the seller will include a message explaining why your EOI/offer has been declined. If not, you are able contact the seller via the messaging system to discuss further. This may help you before considering submitting another EOI/offer.

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Once an Expression of Interest (EOI)/Offer has been accepted (in principle)

What does it mean when my Expression of Interest EOI/Offer has been accepted (in principle)/I have accepted (in principle) an EOI/Offer?

Congratulations you are nearly there! This means both parties have agreed (in principle) the terms and conditions of the sale. Don't pop the champagne just yet... Nothing is legally binding- these terms need to be sent to your respective solicitors so they can draw up into an 'Agreement for Sale and Purchase of Real Estate'. You will be prompted to enter in your solicitors details once the EOI/Offer is accepted (in principle). If you don’t have your own solicitor, this is also where you can select one from a list of our trusted partners.

What are the next steps?

You will be asked to enter in your solicitor’s details. If you don’t have your own solicitor, this is where you can select one from a list of our trusted partners. Once completed, we will email out a copy of the agreed terms to your solicitor, to assist them in drawing up the 'Agreement for Sale and Purchase of Real Estate'.

Why do I need to enter my solicitors details?

Our system was built to protect both our buyers and sellers. We ask that all parties seek legal advice before signing an Agreement for Sale and Purchase. If you don’t have your own solicitor, you can select one from a list of our trusted partners once your Expression of Interest (EOI)/offer has been accepted (in principle)/you have accepted (in principle) an EOI/offer. We will then email out a copy of the agreed terms to your solicitor, to assist them in drawing up the 'Agreement for Sale and Purchase of Real Estate'.

What do I do if I don’t have a solicitor?

You will need a solicitor to complete the sale or purchase. You can select one from our list of trusted partners or find one yourself. However our trusted partners know our system and email and may be able to offer you a much better rate because of this.

What happens after the Expression of Interest (EOI)/Offer terms have been emailed to my solicitor?

From this point your solicitor should take over assisting you with the property transaction. The sellers solicitor will usually the draft an Agreement for Sale and Purchase and either send this to the buyer directly or the buyers solicitor depending on the situation. Once both parties have signed the agreement, the sale will become legally binding. If there are conditions with the offer, then these will need to be met within the allotted timeframe.

For more information about buying and selling property privately, visit the Real Estate Authority's website www.settled.govt.nz

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